RedAwning Guest Reviews

Everything You Need to Know About RedAwning Reviews

How Do I Leave a Review on RedAwning?

RedAwning collects reviews through a post-stay survey sent two days after checkout. We also encourage guests to leave reviews on their original booking platform, as those reviews help fellow travelers make informed decisions.

Your feedback is invaluable! It helps future guests choose the right property, and we ensure all constructive feedback reaches the property owners and managers.

RedAwning Reviews on Third-Party Sites

With millions of travelers booking through RedAwning over the past decade, our track record speaks for itself. While we encourage checking property reviews on our site and booking channels, we do not participate in third-party review sites that monetize responses.

Should I Trust RedAwning Reseller Reviews?

We always recommend checking property reviews directly on RedAwning.com or on your booking channel. For any concerns, our team is happy to address them—just reach out to us!

FAQ

ABOUT REDAWNING

Is RedAwning a Scam?

Absolutely not! RedAwning partners with top-tier property managers worldwide, offering a smooth and secure booking process. While issues may occasionally arise, we work diligently to resolve them in the best interest of both guests and property owners.

As a Fastest-Growing Private Company recognized by Inc.5000 and San Francisco Business Times, RedAwning has facilitated millions of successful stays over the past 10+ years.

Is RedAwning a Property Manager?

RedAwning is a hospitality and technology platform that connects travelers with a vast selection of vacation rentals while offering 24/7 guest support and seamless booking services.

BOOKING CANCELLATIONS

Why Was My Booking Cancelled?

We understand how frustrating a cancellation can be. While we do everything possible to prevent cancellations, there are rare circumstances where a property may suddenly become unavailable due to:

The property being removed from the short-term rental market
Unforeseen property damage (e.g., natural disasters)
A calendar synchronization issue

What Should I Do if My Booking Is Cancelled?

Advice from our experts on how to best set up and manage your Short Term Rental. Great question.

Why Is There a Cancellation Fee?

Cancellation policies vary by property, and fees are determined by individual property owners. We always recommend reviewing cancellation terms before booking.

Can I Change My Travel Dates Due to an Emergency?

We understand that emergencies happen. Contact our guest support team to discuss possible date changes, subject to availability and property policies.

CUSTOMER SUPPORT

Why Can’t I Speak to a Representative on the Phone?

We know how important quick resolutions are! Our research shows that live chat and text support provide the fastest response times. Our support team is available 24/7 via chat, text, and email to ensure you receive timely assistance.

CHARGES, FEES & REFUNDS

Why Do Cleaning Fees Seem High?

Some booking platforms combine cleaning fees with other charges, which can make the total seem unexpectedly high. RedAwning ensures transparent pricing so you can see a full breakdown before booking.

Why Was I Overcharged?

All pricing and fees are clearly displayed before you finalize your booking. If you believe there was an error, our support team is happy to review and resolve any discrepancies.

Does RedAwning Hide Fees?

No. We prioritize honest and upfront pricing. If you have questions about charges, reach out to us for clarification.

Why Was My Credit Card Charged Twice?

Double charges are rare but can occur due to authorization holds or booking adjustments. If you notice an issue, contact us immediately, and we will investigate.

Why Is My Refund Taking So Long?

Refunds typically process within 5-10 business days, depending on your bank. If your refund is delayed beyond this timeframe, let us know, and we will follow up on your behalf.

Why Didn’t I Get a Refund?

Refund eligibility is based on the cancellation policy of your specific booking. If you believe there was an error, reach out to us, and we will review your case.

Our recent guest reviews speak for themselves:

A Seamless Experience!

"RedAwning made our vacation so easy! The check-in process was smooth, the home was spotless, and every little detail was taken care of. We’ll definitely book with them again!"

— Jessica R., Santa Fe, NM

Perfect for Our Family Getaway

"We couldn’t have asked for a better stay. The home was well-equipped, beautifully furnished, and in a great location. Our kids loved the pool, and we loved the stress-free experience. Thank you, RedAwning!"

— Mark & Lisa B., Chicago, IL

Exceptional Service & Comfort

"I travel often, and this was by far one of the best short-term rental experiences I’ve had. RedAwning's customer service was excellent, and the property exceeded expectations!"

— David M., New York, NY

A Hidden Gem!

"This rental was even better than the photos! The home was pristine, the amenities were top-notch, and the communication with RedAwning was fantastic. Can’t wait to return!"

— Samantha G., Seattle, WA

Flawless from Start to Finish

"RedAwning truly sets the bar for vacation rentals. Everything was well-organized, from the booking process to checkout. The home was stunning, comfortable, and had everything we needed."

— Brian C., Denver, CO

The Best Vacation Rental Experience Yet!

"We’ve stayed at a lot of rentals over the years, and this one was hands-down the best. It was beautifully decorated, well-maintained, and the customer support was outstanding!"

— Rachel T., Miami, FL

More Than We Could Have Hoped For

"We booked with RedAwning for the first time, and we were blown away! The house was stunning, fully stocked, and felt like home. Everything was effortless. We’ll be back!"

— Ethan & Olivia S., Austin, TX

Luxury and Comfort Combined

"From the moment we arrived, we felt like VIPs. The home was immaculate, and every detail was considered. RedAwning made sure we had everything we needed for a stress-free stay!"

— Jordan L., San Francisco, CA

Perfect for Remote Work & Relaxation

"I needed a quiet place to work while enjoying a change of scenery, and this rental was perfect. The WiFi was strong, the space was comfortable, and the surroundings were peaceful. I’ll definitely book again!"

— Chris D., Portland, OR

See What Others Are Saying & Share Your Experience!

At RedAwning, we prioritize providing seamless vacation experiences. With an average review score of 4.2 out of 5, 100% of our renters say they are "Very Likely" or "Likely" to recommend RedAwning to friends and colleagues!

We are committed to delivering exceptional reservation support and guest service, combining the consistency and reliability of hotels with the diverse selection and value of short-term rentals.

We are continually innovating to create the Guest Journey of the Future. If you had anything less than a perfect experience, we want to hear from you!

RedAwning Reviews & Testimonials from Guests